In the context of increasingly sophisticated financial fraud schemes, early warning has become a key factor in safeguarding customers’ assets and ensuring transaction security.

According to the State Bank of Vietnam (SBV), as of March 23, the System for Intelligent Monitoring and Oversight (SIMO) has been deployed across 149 entities, including 99 credit institutions and 50 payment intermediaries, with more than 688,000 records related to payment accounts, e-wallets, bank cards, and merchant entities showing signs of fraud or illegal activities. The system has issued over 3.5 million alerts to customers, of which more than 1.1 million transactions were suspended or canceled, with a total value of nearly VND 4,000 billion. These figures demonstrate the clear effectiveness of risk alert solutions in practice, helping customers promptly identify potential threats, mitigate financial losses, and enhance transaction safety.

Agribank is among the first banks to deploy AgriNotify – a solution designed to detect and alert customers to accounts suspected of fraud or scams. More than just a supporting tool, AgriNotify is gradually becoming a “digital shield” that enables customers to proactively identify risks before making transaction decisions.

Notably, AgriNotify has been deployed consistently across multiple channels, including Agribank Plus and eBanking (Mobile Banking, Internet Banking), for both intra-bank transfers and interbank fast payment transactions. At branch counters, the system also provides alerts for transfers to accounts opened at Agribank as well as four other banks: BIDV, VietinBank, Vietcombank, and MB. This ensures that customers receive timely alerts not only via digital channels but also during in-person transactions, enabling them to make informed decisions before completing transactions.

As of April 5, 2026, AgriNotify has recorded more than 200,000 transaction alerts, with over 91,000 transactions suspended or canceled, totaling more than VND 360 billion. This has contributed to early risk detection and the prevention of suspicious transactions.

Beyond leveraging technology to protect customers, Agribank also builds trust through its core values in every daily transaction. According to 2025 statistics, the entire Agribank system identified and promptly returned over 25,700 excess payments, with a total value exceeding VND 91 billion. In addition, Agribank staff across branches detected and prevented nearly 60 cyber fraud cases, safeguarding more than VND 17 billion for customers. These efforts further affirm Agribank’s responsibility in protecting customer assets and ensuring transaction security.

These figures not only reflect strong professional capability but also serve as clear evidence of integrity, transparency, and a customer-first approach. Each Agribank officer and teller not only performs transactions safely but also acts as a “shield” protecting customer assets through professional ethics and responsibility. Together with AgriNotify, this forms a “dual protection system” that proactively prevents risks from the outset and ensures safety throughout every transaction.

In the coming period, Agribank will continue to closely collaborate with the SBV, competent authorities, credit institutions, and relevant stakeholders to expand the scope of alert data and enhance service quality, thereby maximizing customer safety—ensuring that every transaction is not only fast and convenient but also secure from the very beginning.

Kylie Nguyen